The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Even though the description says 5-7 days for completion of your order, if I have a number of orders come in I can't possibly finish every one in that time frame. I am a single operator. Just me, myself and I, knitting my heart and soul out to get this toy just right for you. Please be patient. And PLEASE reach out if you haven't heard any updates from me. I do my best but with multiple orders sometimes things get overlooked. Just contact me and I will definitely get back to you. I am always available on Messenger as well as through Etsy.
Most toys stand at around 9-10 inches (20-23cms) in height, not including ears.
Spot treat where possible.
If a full wash is required, hand wash in tepid water with a little gentle detergent.
Rinse well.
Then press excess water out and reshape toy before allowing to dry naturally laying flat.